NEWSLETTER

Shoppadillic Product Buy/Return Policy

1. Buy Policy:

• Order Confirmation: After placing an order, customers will receive a confirmation email with order details and estimated shipping time.
• Payment Options: We accept major payment methods including Mobile Money, PayPal, Visa, and MasterCard. All payments are securely processed.
• Processing Time: Orders are typically processed within 1-3 business days after the payment is confirmed.
• Shipping and Delivery: Delivery times vary depending on the destination. Estimated delivery times will be provided at checkout.

2. Return and Exchange Policy:

• Eligibility for Returns: Customers can request a return or exchange within 7-14 days of receiving their order. Items must be unused, in their original condition, and with all original packaging and tags intact.
• Non-returnable Items: Certain products, such as personal care items or perishable goods, are not eligible for return. These will be clearly indicated on the product page.
• Return Process: To initiate a return, customers must contact Shoppadillic via email or the customer support section on the website. A return label and instructions will be provided.
• Refunds: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. Approved refunds will be processed within 7 business days through the original payment method.
• Exchanges: Customers who wish to exchange an item must follow the same return process. Once the return is received, the exchange item will be shipped.

3. Damaged or Defective Products:

• If a product arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.

4. Shipping Costs:

• Return Shipping: In cases where the return is due to a Shoppadillic error (e.g., incorrect or defective item), return shipping will be covered by us.
• For other returns (e.g., change of mind), customers are responsible for return shipping costs.